Travel Agent FAQ

At TravelSafe, we value the agents who sell our products. That's why we'll do everything we can to answer any questions you may have. Here are some questions asked frequently by agents about TravelSafe Insurance.

* Please note that a final claims determination is made based upon both the policy provisions and the written documentation we receive with your claim submission.

1. Why can't I log in to your website?

If you have not sold a TravelSafe policy within the last year or so, you may need to re-register with TravelSafe. If you have sold our products recently, make sure your agency code, user ID and password are correct. These are not case sensitive, but you do need to make sure your zeroes are not O's, ones are not I's, etc.

Finally, please remember that there are two ways to log in: as an Agency/Location Manager or as an Agent. Logging in as an Agency/Location Manager will allow you to view all enrollments done by all agents at your agency, but it will not allow you to enter a new enrollment.

To do this, you must log in as an Agent. Please call or email TravelSafe if you need assistance or forget your user ID or password.

2. Can I view or print my enrollments online?

Yes, just log in, go to "Enrollment", select "Print Confirmation" and enter the appropriate search criteria.

3. Can I edit a policy online?

Due to security concerns, only authorizedTravelSafe employees may make changes to policies. If you have a change request, please send this request to TravelSafe via fax or email. Unfortunately, TravelSafe cannot accept change requests over the phone.

4. Insurance offered by the cruise lines or tour operators seems a lot cheaper. Why should I insure my clients with TravelSafe?

TravelSafe offers the most comprehensive coverage available. While it is possible to pay less through a cruise or tour operator, the coverage and benefits are going to be significantly less as well. Peace of mind and knowing that they have the best protection possible will allow your clients to relax and enjoy their vacation more. There are many other advantages to insuring with a third-party provider like TravelSafe, such as higher commissions, better customer service and easier claims service. Plus, many cruise and tour insurance plans only cover during the time and place they are hosting your clients, and only offer credit rather than cash in the event of a claim. TravelSafe protects them before, during and after their trip, and our claims are paid in cash.

5. How can my client purchase the "Cancel For Any Reason" benefit and how does it work?

With our Classic Plus Plan, the "Cancel For Any Reason" benefit option is included in the premium.  With this benefit option, your client can cancel their trip for any reason not otherwise covered by the policy and be reimbursed for up to 75% of the prepaid, forfeited, non-refundable payments or deposits they paid for their trip. To be eligible for this coverage:

1. Their enrollment form (or online order) and their premium payment must be received (or, if mailed, must be postmarked) within 21 days of the date their first deposit or payment for their trip is received; and
2. they must insure all prepaid trip costs that are subject to cancellation penalties or restrictions.
Important: If any subsequent arrangements are added to the trip by either you or your client, they must insure those arrangements as well within 21 days of the payment for those arrangements.
3. Your client must cancel their trip 2 days or more before their scheduled trip departure date and call our claims office at (888) 411-5378.

6. What are Pre-Existing Conditions?

Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60-day period prior to their effective date with TravelSafe are considered Pre-Existing Conditions. This means we look back 60 days prior to the date they purchased the insurance, which is significantly less than many of our competitors.

Important: The policy exclusion for Pre-Existing Conditions will be waived, if:

1. your client's enrollment form and their premium payment is received (or, if mailed, is postmarked) within 21 days of the date their initial trip deposit is received;
2. They insure all prepaid trip costs that are subject to cancellation penalties or restrictions (see Enrollment Form for more details); and
3. They are not disabled from travel at the time they pay their premium.

Unless they meet the Pre-Existing Conditions Waiver requirements detailed above, the policy does not cover their Pre-Existing Conditions and those of a traveling companion or an immediate family member traveling with them. Unlike some of our competitors, however, our Pre-Existing Condition requirements apply only to travelers, not to non-traveling family members.

Note: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60-day period prior to their effective date are not considered to be Pre-Existing Conditions. See the TravelSafe policy complete details about Pre- Existing Conditions

7. What if my client doesn't want to take their trip because of a recent terrorist attack?

TravelSafe allows them to cancel or interrupt their trip due to terrorist attacks, subject to the following conditions:

1. The terrorist act must occur in their departure city or in a city which is a scheduled destination for their trip, and
2. The terrorist act must occur within 30 days of the scheduled departure date for their trip.

8. Does your insurance cover international travel?

Yes, TravelSafe's coverage protects your client for travel anywhere in the world where travel is permitted.

9. What happens if my client's flight is canceled?

TravelSafe protects your client in several ways. If their flight is canceled due to bad weather, mechanical breakdown of the aircraft on which they are scheduled to travel or an organized labor strike (provided the strike occurs after they pay their premium) they can take a later flight. Our 24-hour emergency assistance service can make all the arrangements.

They will be reimbursed for the additional transportation expenses to join their trip, less any refunds paid or payable for their original tickets and not to exceed the cost of one-way economy airfare, or first class if your client's original tickets were first class.

Plus, they will be reimbursed for the cost of any unused land or water travel arrangements.

10. What if bad weather is predicted where my clients plan to travel? Will TravelSafe cover them if I cancel their trip?

The Pre-Departure Trip Cancellation Benefit covers cancellation of the insured's trip within 24 hours of the insured's scheduled departure date and time if his/her trip destination is under a hurricane warning issued by the NOAA National Hurricane Center, provided the cancellation of the insured's trip occurs more than 15 days following the insured's effective date of coverage for the trip cancellation benefits. Other than this, the policy does not provide coverage if you cancel their trip based upon what might happen.

If, prior to departure or while on their trip, their hotel or resort is damaged or closed due to bad weather and the hotel or resort cancels their reservation (and cannot provide them with comparable accommodations elsewhere), they will be covered. See the TravelSafe policy for complete details of this coverage.

11. Should I purchase insurance for the total pre-paid, non-refundable cost of my client's trip?

Yes. You should determine the premium amount based upon the total cost of their trip per person, including airfare, port charges, taxes, etc. Insure all travel arrangement costs that are pre-paid and non-refundable. You do not need to include the cost of any travel arrangements that are refundable and not subject to cancellation charges or restrictions.

If you insure an amount less than your client's total prepaid trip costs that are subject to cancellation penalties or restrictions:

1. the maximum benefit for the Pre-Departure Trip Cancellation and/or Post-Departure Trip Interruption will be limited to the amount of coverage they purchased; and
2. there will be no coverage available under the optional Cancel For Any Reason benefit, if purchased. Also, there will be no waiver of exclusion for Pre-Existing Conditions, as well as no coverage for financial insolvency. 

12. How many travelers can I put on one policy?

Travelers who are traveling together and have the same trip itinerary, departure and return date and who are paying together with the same credit card may be placed on the same policy. Our fax and paper enrollment forms only include space for four (4) travelers. If you have more than four travelers on any one enrollment, we encourage you to enter this enrollment via the TravelSafe website, www.travelsafe.com.

13. If my client requires medical care while on their trip, are their medical bills covered?

TravelSafe provides coverage up to $100,000 for medical expenses resulting from an illness or injury during their trip. TravelSafe includes a 24-hour worldwide assistance service to help your client with medical or legal emergencies during their trip and they should call this number as soon as possible when an emergency occurs. If they must be medically evacuated to another facility or home, TravelSafe provides coverage up to $1,000,000, plus they can choose their evacuation hospital. See TravelSafe policy for complete details of this coverage.

14. Is there training available on how to sell your products?

A variety of training materials are available. Call TravelSafe's headquarters at (888) 885-7233 to discuss your particular needs.

15. Who may purchase TravelSafe Vacation Insurance?

TravelSafe Vacation Insurance is available exclusively to citizens or legal residents of the USA or Canada. Eligibility for purchase will be confirmed on all claims. If it is determined that a person is not a citizen or legal resident of the USA or Canada, his/her claim will be denied and premium will be refunded.

If you have a specific question about the TravelSafe Vacation Insurance Plan, please contact TravelSafe at (800) 523-8020 or email info@travelsafe.com.